Orders & Shipping

When will my order be shipped?
All orders are typically processed within 2–5 business days. Because many of our items are handcrafted or made-to-order, preparation time may vary slightly. Once shipped, you will receive a confirmation email with a tracking number.

Do you offer international shipping?
Yes, we ship worldwide! Delivery times and costs depend on your location. You’ll see available options at checkout. Please note that customs fees or duties may apply in some countries and are the buyer’s responsibility.

How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package in real time. If you have trouble locating your tracking information, feel free to reach out to us.

What if my order arrives damaged?
We pack every item with care, but if your order arrives damaged, please contact us within 3 days of delivery with photos of the packaging and product. We’ll work quickly to resolve the issue.

Products & Customization

Can I personalize my order?
Absolutely! Many of our handcrafted figurines, mugs, and gifts can be personalized with names, messages, or design changes. Check the product page for customization options or send us a message for special requests.

Are your products truly handmade?
Yes! Every piece is carefully sculpted, painted, or assembled by hand. Slight variations may occur, which is part of the charm and uniqueness of handmade items.

Do you accept custom design requests?
We love creating one-of-a-kind pieces. If you have a unique idea or design in mind, feel free to contact us. We’ll discuss the possibilities, pricing, and timeline.

Are your materials safe and eco-friendly?
We use non-toxic, high-quality clays, paints, and finishes that are safe for home use. We also prioritize eco-conscious packaging whenever possible.

Returns & Refunds

Can I return or exchange my item?
Yes, we accept returns on non-customized items within 7 days of delivery. Items must be unused and in original packaging. Customized or made-to-order items are non-refundable unless there’s a defect or error on our part.

How do I start a return?
Just contact us with your order number and reason for return. We’ll provide return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error or defect.

Do you offer refunds?
Refunds are issued to your original payment method once the returned item is received and inspected. Please allow a few business days for processing.

Payments & Security

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and local payment options depending on your region. All transactions are encrypted and secure.

Is shopping on your site safe?
Yes. Our website is protected with SSL encryption to ensure your data and payment details remain secure.

Other Questions

Can I cancel or change my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to help. Please contact us as soon as possible. Once production or shipping has started, cancellations or changes may not be possible.

Do you offer wholesale or bulk pricing?
We welcome inquiries for bulk orders, corporate gifts, and wholesale partnerships. Contact us for details and a custom quote.

Do you have gift packaging available?
Yes! We offer free standard packaging, and you can upgrade to gift packaging at checkout. Custom notes can also be included upon request.

Still have questions?
Feel free to reach out through our contact form. We’re always here to help!