Effective Date: July 7, 2025
Website: mugale.com

Thank you for shopping with mugale.com. We value your satisfaction and want to ensure that your shopping experience is as smooth as possible. Please read our return and refund policy carefully.

🔁 Returns

We accept returns within 14 days of delivery. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.
  • Returns must be initiated by contacting us through our website’s contact form.
  • Custom-made, personalized, or limited edition items are non-returnable, unless they arrive damaged or defective.

💸 Refunds

Once your return is received and inspected, we will notify you via email or message. Approved refunds will be:

  • Processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, please contact us with your order number and photo evidence within 7 days of receiving your order.

🚚 Return Shipping

  • You are responsible for paying your own shipping costs for returning the item unless the return is due to an error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

❗Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please notify us within 48 hours of delivery with clear photos of the packaging and the product. We will resolve the issue as quickly as possible.

📌 Non-Returnable Items

  • Personalized or custom orders
  • Final sale or clearance items
  • Items returned without original packaging

For further assistance, please reach out via the Contact Us page.